Terms & Conditions
A non-refundable booking fee of £100 will be required which secures the date and includes any associated administration / correspondence – This booking fee amount will be deducted from the full balance as per the original quote. By paying the Booking Fee you agree to accept all terms and conditions.
A trial date will be discussed upon confirmation of booking and payment due by bank transfer one week prior to the trial date itself.
Trials are held on Thursdays & Fridays usually at 10:00am with Sundays a possibility subject to availability.
Due to limited availability, I travel up to one hour to any preferred locations for trials as I have a designated bridal space for trials at a location in OX12. Should the duration of your trial exceed one hours travel you will be required to attend my designated bridal space at OX12.
Please note the trial duration is for two hours and thirty minutes, any additional time required will be chargeable at £15.00 per every half an hour.
For a Hollywood Wave trial three and a half hours are required.
Invoicing & Payments
An invoice to secure the booking will be raised (Booking Fee) and sent once you have confirmed that you are happy with the quote.
An additional invoice for the remaining balance will be raised and sent approximately one month before the wedding date and will need to be paid within one week of receiving the invoice.
There is a minimum booking charge of £335.
For example, minimum booking includes: 1 x Bride, 2 x Bridesmaids and a Mother of the Bride/Groom service.
I am happy to take on smaller bridal bookings however, the minimum booking charge will apply.
Weddings out of peak season or on weekdays the minimum booking fee may be removed at the discretion of Carly.
Cancellations due to circumstances out of your control
If you find yourself in a position whereby you need to cancel your booking due to unforeseen circumstances out of your control such as; a lockdown, National or Local restrictions that will not allow your wedding to take place your booking fee can be transferred to a new date and there will be no additional charge providing I am available. However, you may incur additional charges due to inflation when moving to an alternative year. Should I be unavailable for your new date I will recommend reputable stylists for you to contact and the initial booking fee remains non-refundable.
Cancellations by myself
Should I find myself in the unfortunate and rare situation that due to illness, personal emergency, injury or circumstances out of my control I will, of course, seek to provide a suitable replacement. This of course cannot be guaranteed, and should I be unable to provide a suitable replacement a full refund will be provided excluding any trial costs.
Booking amendments/Cancellation by the client
Amendments such as removing services from the booking can be made up to six months prior to the wedding date.
Amendments under six months before the wedding date 50% of the service(s) that are being cancelled will still be payable by the client.
Should the booking total amount fall under the minimum booking charge after amendments the minimum booking charge will apply.
If you wish to cancel your booking, six months' notice is required. Under six months' notice, 50% of the total booking will be payable by the client.
There is an option to book my exclusivity service which allows me to remain at your wedding from initial completion of hair services through to making hair adjustments up until 6pm. For this service my day rate of £800.00 will apply with a non-refundable 50% booking fee to be paid. Exclusivity bookings will not be guaranteed until the 50% booking fee has been paid.
Travel & Charges
Mileage for my travel to and from the wedding hair location will be charged at £0.50p per mile. (*Mileage for travel will be calculated from the OX12 postcode).
All clients will be required to cover any travel expenses such as mileage which will be quoted at your time of enquiry. For bookings which require me to travel more than two hours from my home location of OX12, a hotel will be required and will be included within my quotation.
If there is a cost for parking this will need to be prearranged and paid for by the client before my arrival.
For destination wedding bookings, costs for flights, airport transfers and parking both in the UK and in the wedding destination will be provided by the client and will be included within my quotation.
Should you require me to start hair services at one venue and change to a different location to complete the hair services there be a £30.00 venue change charge applied.
The client is required to provide information which may limit the use of any equipment or associated products, including allergies, sensitivities, medical conditions, and medication. A record of this information will be documented on the trial consultation form.
I cannot be held liable for loss or damage resulting from failure to provide me with any information stated above, and I reserve the right to refuse hair services to any members of the bridal party who may be deemed to be at risk.
Photography / Images
The client agrees that photographs which include hairstyling of the bride or bridal party which have been completed by myself or a stylist provided by Carly Cox Wedding Hair can be repurposed purely for business usage such as my website, social media platforms and or other forms of business advertising.
It is required by law to retain records of your services including personal data. All personal data is stored securely and cannot be accessed by anyone other than myself or the stylist provided. This data is used to carry out your instructions and to make contact when required. Records are kept for six years, after which time (providing you are no longer a client) will be destroyed securely. There are no circumstances under which this information might be passed on to a third party.
PLEASE NOTE THAT BY SECURING A BOOKING by way of payment (booking fee) THE CLIENT CONFIRMS THAT THEY HAVE READ, UNDERSTOOD & ACCEPTS ALL TERMS AND CONDITIONS.